Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Disposable chopsticks are produced from straight-grain-selected bamboo, kiln-dried to a moisture specification chosen for clean splitting, with milled bridges machined to direct the break, and splinter-free performance is stood behind at the case level; all materials and finishes in contact with food are named on product specifications, with reusable chopsticks supplied in food-safe lacquered hardwood engraved prior to finishing or in food-grade fibreglass composite, and wash-cycle expectations stated per material; printed sleeves are produced on food-adjacent stocks with inks selected to withstand steam, condensation and sauce contact, and pairs are sleeved in-plant to arrive table-ready; favour set engraving is checked against spelling supplied in writing before cutting, with wedding and event dates treated as engraved content while prices never appear, and event delivery dates stated in writing at quote time; coordinated table and takeout components are specified and produced as one design family against a held specification; and programme customers’ specifications are held on file with restocks paced to observed consumption rates and scheduled to arrive before stock depletion.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.